Frequently asked questions

Best Practice Guide for Virtual Meetings
Holding a virtual hearing requires judges and parties to agree a software solution to facilitate an audio or video link. There are a number of providers a...
Fri, 4 Dec, 2020 3:35 PM
Where do I put the date in a document name to automatically populate the document date field?
  CaseLines allows you to enter a filename that contains the document date and for that date to be split off from the filename and attributed to the docum...
Tue, 29 Dec, 2020 11:28 AM
How do I print from CaseLines?
If you have permission to download documents from a case, you will have a "Bundles" button available as follows. Log in to https://uk.caselines.c...
Tue, 10 Nov, 2020 9:04 AM
How can I tell how much my current case will cost?
Look at the Case Home page of your case Under the heading Index & Page Count, look at the page count Multiply the page count by your cost per ...
Wed, 29 Jan, 2020 4:35 PM
How can I search for words using advanced search options?
Quotation marks – If you place multiple words within quotation marks, it will search the case for that complete phrase e.g. “Joe Curran” Wildcard Se...
Tue, 9 Feb, 2021 9:25 AM
Which cases appear in the case list?
When you click on View Case List, you will be able to see all the live cases that you have either created or been invited to access. To see a training case,...
Thu, 16 Jul, 2020 12:12 PM
How do I find my training cases?
Login to CaseLines Click the View Case List button Click on the tick box that says Show training cases  Click Apply Filter to show any training c...
Wed, 17 Oct, 2018 2:50 PM
How to access the training videos
Our training videos are hosted on Screencast.com. Some users might get an error when trying to access the videos; if you do, then please consult with your I...
Thu, 16 Jul, 2020 12:14 PM
Why can't I create a case?
In order to create a case on CaseLines, you will need to have the correct permission applied to your account.  This can be done in two ways: If yo...
Fri, 21 Jun, 2019 1:41 PM
How can I create a case?
If you have the correct permission applied to your account, when you click on View Case List, you will then see a Create a Case button.
Thu, 10 Jun, 2021 9:29 AM